Call Center Supervisor Responsibilities:
- Training, coaching, and leading call center representatives as they
provide support for customers.
- Answering agents’ questions, guiding them through difficult calls or
issues, diffusing angry customers, or handling issues that cannot be
fielded by representatives.
- Leading team meetings, pre shift briefing, asking questions to better
understand the calls representatives are receiving, educating and coach
workers regarding processes and practices and explain expectations to
employees.
- Assisting team members in identifying trends and establishing call
center goals and target sales and average transaction.
- Ensuring staff members are achieving desired service levels and taking
corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes,
ensure resources are properly allocated, and maximize efficiency and
customer satisfaction.
- Doing online ads , daily posting and coordinating with company
designer in accordance with posting plan and marketing calendar.
- Taking on other tasks or projects to support employees, other
managers, and call center operations.
Job Details
Posted Date: |
2020-07-21 |
Job Location: |
Doha, Qatar |
Job Role: |
Customer Service and Call Center |
Company Industry: |
Heavy Industry & Metallurgy |
Preferred Candidate
Career Level: |
Mid Career |
Degree: |
Bachelor's degree |