Call Center Supervisor – Silver Group

Call Center Supervisor Responsibilities:

  • Training, coaching, and leading call center representatives as they
    provide support for customers.
  • Answering agents’ questions, guiding them through difficult calls or
    issues, diffusing angry customers, or handling issues that cannot be
    fielded by representatives.
  • Leading team meetings, pre shift briefing, asking questions to better
    understand the calls representatives are receiving, educating and coach
    workers regarding processes and practices and explain expectations to
    employees.
  • Assisting team members in identifying trends and establishing call
    center goals and target sales and average transaction.
  • Ensuring staff members are achieving desired service levels and taking
    corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes,
    ensure resources are properly allocated, and maximize efficiency and
    customer satisfaction.
  • Doing online ads , daily posting and coordinating with company
    designer in accordance with posting plan and marketing calendar.
  • Taking on other tasks or projects to support employees, other
    managers, and call center operations.

Job Details

Posted Date: 2020-07-21
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Heavy Industry & Metallurgy

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree



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