DK Global Recruitment – Dublin – DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. We are recruiting bilingual speakers for Quality Assurance – Social Media project in Dublin. Requirements: Bachelor degree Minimum of 2 years' experience in a sales or call center environment with Quality Assurance experience Excellent interpersonal and communication skills Fluent in Dutch and English Self-motivated, entrepreneurial, and comfortable dealing with ambiguity Ability to work in a fast-paced environment. Strong attention to detail, ability to identify explicit and implicit signals, which may translate opportunities for our agents. Coaching experience is a plus. Experience in the advertising industry is a plus Proactively monitors backlog of orders/requests using different tools & reports, working to avoid escalations As a Quality Assurance Specialist, you will be responsible for the following: Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS Sensitivity: Internal & Restricted Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances Highlight trends and red flags to the business for better improvements Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements Collaborate with internal and ex… – Permanent – Full-time