Quality Manager 2

Wells Fargo – Metro Manila – About Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila. About the Department The primary responsibility of a Quality Monitor in The Home Lending Self Assurance Monitoring Team is to evaluate inbound and outbound calls to ensure that all policies, procedures, and regulations are followed and that callers have a consistently positive experience when calling the Investment Contact Center. About the Role Internally known as Quality Manager 2, the primary responsibility is to manage a team of Quality Assurance Analysts. Responsibilities Provides direction ensuring that quality standards are maintained and identifying approaches to correct problems Becomes actively involved in daily operations only when required to meet schedules or to resolve complex problems Advises subordinates on complex issues and problems regarding the review of credit files, documents and processes. Market Skills and Certifications College Graduate At least 3 years of people management experience for Quality Assurance process in BPO / contact center setting At least 5 years of managerial experience or the same capacity in BPO / contact center setting People management experience in financial or captive setting is highly preferred Amenable to work during night shift, weekends and holidays Amenable to work in McKinley Hill, Taguig Job Family Quality Assurance Region APAC We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable … – Permanent – Full-time

Open Original

Leave a Reply