Entreprise de la place – Yaoundé, Centre – Description du poste Chat with other internet users through CampusJeunes_Group on Telegram: SERVICE CENTER SUPERVISOR YAOUNDE (20006VO) Cameroun | Temps plein | Permanent | Standard IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes. We love our role in the world. And we're looking for the right people to help us maintain – and grow it. People like you. Role Context To manage, develop and expand the express business in the station, providing direction and leadership, ensuring profitable growth, satisfactory cash flow, enhance market leadership and be acknowledged as the provider of Industry leading service standards. Delivering great results without compromising on Respect. Develop, implement and monitor policies, procedures, and security practices to safeguard DHL employees and customer shipments, DHL assets and information against loss, damage and incident. Key Responsibilities Enable and manage the achievement of service performance that exceeds customer expectations and differentiates DHL from the competitors. Liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business. Create, maintain and develop a favorable DHL image with its various influential audiences such as customers, business partners, industry bodies, trade bodies, trade unions and government/ regulatory bodies to facilitate the company's growth and development. Ensure that the revenue, cash flow, profit and service levels are met and corrective action is taken to rectify any negative va… – Permanente – Horário completo