Amazon – Pasay City, Metro Manila – DESCRIPTION Amazon seeks an ( Italian/ Multi-lingual )Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment, to support our Transportation business. This role will require for the successful candidate to: · Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues. · Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. · Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.. · Managing internal and external Accounts Receivable inquiries. · 80% of the time will be involved in answering queries that are received from customers through inbound calls or emails. · Investigate to resolve issues sent by the customer via email. · Analyze trends and suggest process improvements. · Meet the set KRAs. · Perform other projects and duties as required. · Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams. Working Conditions: · Normal Office Environment. · Report daily to the Pasay office; temporarily on WFH set-up. · This role will primarily be on mid shift, but may be requested to work on shifting schedules including night shift. · Work during Holidays, may be required by the business. · Might be asked to render overtime on critical and peak periods. BASIC QUALIFICATIONS · Minimum of 2 years graduate certificate. · Amicable to taking Inbound calls and if necessary work overtime. · Proficient in the Italian language. · For non native speakers – he/she must hold relevant certification in the language that is required to be used as a mode of communication with the customers. Or equivalent experience in using the language in a day to day manner. · For native speakers – he/ she will be required to go through English assessment test during the interview process. · Proficient i… – Permanent – Full-time