Elite Employment – Windhoek, Khomas – About the job Area Coach INDUSTRIES: Retail Industry CONTRACT DETAILS: Permanent POSITION LOCATION: Windhoek, Khomas, Namibia DESCRIPTION: Responsible for the operations of multiple restaurants within a designated area with the primary responsibility and accountability to achieve Employee P & L, Customer, Profits and Sales targets and operational efficiencies and excellence within Standard Operating Procedures (SOP) and set policies and procedures. KEY PERFORMANCE AREAS: Ensure that all reporting and control procedures in the areas of operational compliance, CHAMPS, management control, production, hygiene, safety, maintenance, and general administration are in place and are completed. Maximise sales and profit through operational excellence, effective implementation of marketing promotions and Identifying and recommending sales growth opportunities, coordinate price changes, alert Market Manager / Principal Operator/ Franchisee to competitive activities within area and recommend action. Maintain and develop restaurants within the Area of jurisdiction to the highest standards of product quality and CHAMPS Standards. Recommend and implement action plans to ensure continued progress in all elements of CHAMPS and operation excellence. Evaluate performance of Restaurants Management in area against established targets. Oversee prompt and appropriate resolution of all complaints (health inspectors, customers, and employees). Inform Market Manager / Principal Operator / Franchisee of serious matters and other issues that may result in legal action. Oversee management training and designated certification, including Developing Campions and Team Member Training. Ensure internal security is kept at a maximum level according to company policy and procedures. Ensure that management and staff are aware of company policies and procedures and implement company programmes initiated by various departments. Drives sales through implementation of BYA programs. En… – Permanente – Horário completo