J-K Network Manpower Services – Quezon City, Metro Manila – BGC, Taguig City Php 75,000 (Negotiable) Cantonese, English Foreigner BENEFITS: 13th Month Pay Government Mandated Benefits Sick Leaves Vacation Leaves HMO *Office Based w/ Free Shuttle Service(Around Metro Manila) *Nightshift/Graveyard *Cantonese Speaking Only JOB DETAILS: Company Profile: One of the fast growing Contact Center headquartered in New York City and has a strong team in the U.S. A, El Salvador, Colombia, Amsterdam, Hungary and Philippines. They provide quality of service in the field of IT, Translation, Technical, Engineering, Customer Service and many more. Requirements: Can speak Cantonese (fluent) Can speak English and Cantonese Undergrad of 2nd year or Graduate of any course Must be willing to work onsite in Taguig (free shuttle) Advantage: customer service or healthcare background Has customer service background Experience in CSR is not a requirement Responsibilities: Explain the plan's procedures, protocols, benefits, services, and any other necessary information to the members who telephone or visit the Member Services Department. Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate. Answer all incoming member phone calls within the department's goal time frame. Document every incoming call during the course of the call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.,) Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint/Grievance Policy and Procedure. Make all attempts to resolve all member dis-enrollment/cancellation requests, complaints/grievances, and assist the member with their questions or concerns and follow up as appropriate. Assist with Member Outreach programs and implementations as needed. Foster good corporate relations by practicing good customer service principles (i.e., p… – Permanent – Full-time