Majorel – Dublin – Job Title:CSR Online Advertising Specialist – German Speaking Reporting to:Team Leader Location:Berlin Overall Job Purpose This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation. Duties and Responsibilities Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations Deliver efficient troubleshooting and query resolution Assist customers with account optimisation through various communication channels including social networks Upsell additional product features to existing B2B customers Identify, qualify and overcome customer objections Ability to research and develop knowledge of customers products and services Collaborate with other departments to resolve customer escalations within agreed timeline Meet deadlines with a fast paced environment Use initiative to identifying trends and/or process improvements Participate in on-going product training and process upskilling Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search Required Qualifications & Experience Fluency in written and spoken English and the required language for this role is essential Preferably 1 years’ experience in a customer service related field Excellent communication and negotiation skills and confidence in dealing with customers Comfortable wo… – Permanent – Full-time