Jysk – Coquitlam, BC – Customer Care Representative Location: Canada Department: E-Commerce Department Tweet JYSK is one of the world’s leading, and fastest-growing home furnishing retailers. First established in Denmark in 1979, JYSK operates retail stores which sell everything for your home throughout Europe and internationally and are now present across 51 countries with over 2,900 stores. Although JYSK today is a global business, the company is managed based on its Scandinavian roots. This reflects in JYSK’s company culture and the way it does business. The first Canadian JYSK store was opened in Coquitlam, BC in 1996. Today, JYSK operates 61 stores across Canada, including locations in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Québec. The Role YSK Canada is currently seeking a Customer Care Representative to join its growing Customer Care department. The position is a part-time position and will be based in our head office in Coquitlam. As a Customer Care Representative for JYSK, you will be responsible for: Customer service duties including answering customer queries via email, chat, phone and social media, problem solving and providing detailed information on new products, order timelines etc. Assisting customers with sales, in-store pickups and returns. Successfully communicating with stores to successfully complete online orders. Informing customers about the product range, availability, orders and delivery Accessing customer issues and suggest appropriate solutions Checking inventory of items and product using our system Performing duties on daily basis such as printing orders, checking specifications and all related requirements Preparing and planning for all issues such Credit card verification, addresses, emails and phones The Right Candidate Has experience working in a customer service environment Has experience resolving customer issues Is able to work flexible hours possibly including weekends Has reliable mode of tra… – Permanent – Part-time