Illumina – Singapore – Position Summary: The Customer Solutions Development (CSD) Program Manager is part of Illumina’s Commercial team. The role is key to enhancing Illumina’s unparalleled customer support by integrating the needs of Service and Support departments into the development and release of new commercial products. For this specific position, we are looking for the right candidate to focus on innovative service and support solutions, development of support plans and strategies around instrument, application, software, bioinformatics products and solutions produced by Illumina. Candidates will receive competitive salaries and extensive experience with Illumina’s cutting-edge products. Illumina is growing rapidly and offers excellent opportunities for career development. Position Responsibilities: Act as or appoint the regional Service and Support representative on cross-functional product development projects, advocating for user experience and support requirements. Work closely with global commercial teams to manage the development and execution of service and support plans, launch deliverables and support processes. Work closely with regional support teams; focusing on ensuring smooth communications as part of the planning for product launches. Gather and provide voice of Field/Customer from regional teams to contribute to the development of outstanding products Lead and coordinate internal testing of new products and releases Ensure bidirectional flow of information between HQ and local teams, ensure smooth procedural transition to regional support teams. Identify existing or potential support issues and work with stakeholders to create solutions and resolve problems. This position requires excellent communication and the ability to influence effectively both upwards to Management and outwards to peers. Specific expertise in the following areas is a plus: project management, data analysis, product development, customer support, Illumina instrumentation and a… – Permanent – Full-time