DBS Bank – Hong Kong – Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Principal Responsibilities: Oversee and manage the projects and parameter maintenance in a central intelligent unit for Consumer Banking Operations, Contact Center and Wealth Management Operations. Lead and drive operations initiatives for continual improvements about customer and employee journeys, demand management, process straight through and digitalization, operations transformation, coordinate user acceptance test and system implementations. Apply best practice and sourcing innovation ideas among consumer operations and customer centre and partners with BU/SU. Take ownership for project deliveries. Coordinate multiple projects from proof of concept, Pilot Run, management buy-in, business case endorsement, testing/defect management, production execution and post implementation support. Liaise with technology and business partners, and working with various business & operations teams for process, product & technical issues. Organize teams to facilitate and ensure timely completion of all necessary work in product development timelines, test plans, production and delivery plans, quality assurance standards, and track performances with business goals. Manage product life cycle activities to enhance product value and customer satisfaction. Budget/Resource management.Prepare all kinds of project documents and provide timely update and presentation to stakeholders and project committee. Key Accountabilities: Act as Project Planner and Driver to run Consumer Banking Operations, Contact Centre and Wealth Management Operations pro… – Permanent – Full-time