Zebra – Pulau Pinang – A dynamic community of builders, doers and problem solvers, we each play a unique role – shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business. Being a part of Zebra means making your mark as we make digital transformation a reality. It means growing into a leader at a leading company that makes a distinct difference – because together, we’ve only just begun. Calling all Changemakers. Zebra is waiting for you. Join us as we transform the edge of the enterprise. Shift Pattern : – Permanent Night Shift Starting at 8.00pm We are seeking a dynamic individual to resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal / soft skills. Troubleshoots problems with appropriate applications and products. Identifies, resolves, and documents customer issues and escalates complex issues as appropriate. Understands multiple applications and platforms such as Microsoft Suite of applications, Android Devices, Apple Devices and wireless printers, Bluetooth & Wi-Fi connectivity Responsibilities You will play an important role in: Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers Fully documents customer interactions in real-time; may author content for review Solves problems in a timely manner using full understanding of the product functions and features and customer environment Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes Manages multiple tickets related a spectrum of technical problems Collaborates with fellow technicians and supervisor to solve complex problems Works on a full range… – Permanent – Full-time